a.) Personal information is defined following the Privacy Act 1988 (Cth) as particulars or an opinion about an associated individual or a reasonably identifiable individual:
i) Regardless of the accuracy of the information or opinion.
ii) Regardless of whether the information or opinion is recorded physically.
The type of personal information we collect depends on your website usage. Personal information collected may include comments, media, information submitted for online bookings, contact form submissions, and cookies.
a.) We collect personal information when you provide it through the website.
a.) We collect personal information to provide you with the best possible website experience and to facilitate convenient scheduling of our services.
b.) Personal information is shared with our service providers who assist in operating the website. Maintenance and support personnel may also access your personal data as part of their regular duties.
c.) You admit to receiving direct marketing data using our website. We will only use your individual information for this purpose if we have collected it directly from you and if it is the type of material you would reasonably expect to receive from us. Sensitive personal information is not used for direct marketing. Our explicit marketing material will include an easy method to opt out of further communications of this nature.
Under Australian Privacy Principles, you can request access to your personal information in specific circumstances (Australian Privacy Principle 12) and correct inaccurate personal information, subject to exceptions (Australian Privacy Principle 13). To request access or corrections, please get in touch with us as provided below.
If you have concerns about how we handle your personal information, please get in touch with us as specified below. Our management will review all complaints, and we may seek additional information to clarify your concerns. If your complaint is valid, we will work with you to rectify the issue. If you are still trying to satisfy, you may refer the matter to the Office of the Australian Information Commissioner.
We will not disclose your personal information to recipients outside Australia unless you explicitly request it. If you ask the overseas transfer, the distant recipient will not be required to observe the Australian Privacy Principles, and we will not be responsible for any mishandling of your information in such cases.
If you have questions, need access to your personal information, or wish to file a privacy-related complaint, please get in touch with us at
+61 1800 953 955.
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