Terms & Conditions

Terms And Conditions

Please take a moment to carefully review the following terms and conditions. By navigating Our Website and the Services and information provided on Our Website, you agree to abide by these terms and conditions.

If you decide to purchase products through our Website, please regardful that there will be additional terms and conditions specific to your purchase. You will be directed to review these additional terms and conditions before completing your purchase.


  • 1. About the Website
  • 1.1. Welcome to www.astuteautomotive.com.au (the 'Website'). Our Website presents you the opportunity to explore and purchase various services available for sale through www.astuteautomotive.com.au (the 'Services'). The Website grants you access to purchase services and access Website Content.

    1.2. The Website is operated by ASTUTE AUTOMOTIVE +61 1800 953 955 (the 'Website Operator'). Access to and use of the Website, including its kindered Products and Services, are provided by Astute Automotive. We urge you to read these terms and conditions (the 'Terms') carefully. Your use, browsing, and/or reading of the Website indicate your acceptance of these Terms. If you do not agree with these Terms, please discontinue your use of the Website and its Services immediately.

    1.3. Astute Automotive reserves the right to revise and amend these Terms at any time at its sole discretion. When we update the Terms, we will make reasonable efforts to notify Website users of these changes. The updated Terms will take effect immediately upon publication. We recommend that you retain a copy of these Terms for your reference.

  • 2. Acceptance of the Terms
  • 2.1. By continuing to use the Website, you acknowledge and accept these Terms. Please note that the terms and conditions for Services may vary from the Website Terms and will be made available for your review prior to making any payments for Services.

  • 3. Use
  • 3.1. To purchase Services through the Website, you must register and provide personal information to book your desired Service. During registration, you will be required to provide:

    a.) First and Last Name (or the name of your Company or Business if requesting services on its behalf);

    b.) Your email address;

    c.) A contact phone number; and

    d.) The address where you request (mobile) Services to be performed.

    3.2. You guarantee that all information you provide during registration is accurate, correct, and up to date for the purchase and provision of Services to you or the entity you register on behalf of.

    3.3. By registering for the purchase of Services, you affirm that you have the authority to purchase Services and are liable for payment in your capacity, either individually or as an authorized representative of the registered entity. In the event that Services are booked on behalf of a business, corporation, or other entity, you are jointly and individually liable for payment.

    3.4. Once registered, you become a member of the Website ('Member') and are bound by these Terms. As a Member, you gain expeditious access to purchase Services through our secure website booking platform.

    3.5. You are not allowed to use the Services and cannot accept these Terms if:

    a.) You are not of legal age to go in for a binding contract; or b) You are prohibited by the laws of Australia or any other country, including your own residence country, from receiving the Services.

  • 4. Your Obligations
  • 1.1. As a Member, you commit to the following:

    Use the Purchase Services only for lawful purposes, adhering to:

    a.) The Terms;

    b.) Applicable laws and regulations in relevant jurisdictions;

    Take sole responsibility for safeguarding the confidentiality of your password and/or email address, if provided during registration. Unauthorized use of your password by another party may result in immediate cancellation of the Purchase Services;

    Report any unauthorized use of your password or email address promptly;

    Understand that access and use of the Website are non-transferable and solely for your use in purchasing Services;

    Refrain from any illegal or unauthorized use of the Services or Website, including collecting email addresses of Members for unsolicited email or unauthorized framing or linking to the Website;

    Avoid placing commercial advertisements, affiliate links, or solicitations on the Website, as they may be removed without notice, and could result in the termination of Services. Legal action may be taken for any illegal or unauthorized use of the Website; and

    Acknowledge that automated use of the Website or its Purchase Services is prohibited.

  • 5. Purchase of Services Policy
  • 5.1. When using the Website to purchase Services from Astute Automotive, you agree to pay the Service Price listed on the Website for the Service(s), as well as any additional disclosed costs. These costs may include, but are not limited to, missed appointment fees, call-out fees, additional services, and consumable products required during the provision of Services, as explained on the Website or disclosed during service provision.

    5.2. Payment of the Service Price can be made online via a third-party Payment Gateway Provider, Service M8 Pty Ltd ACN 158 943 072 ('Payment Gateway Provider'). By using the Purchase Services, you confirm that you have read and accepted the applicable Terms and Conditions of Use, Privacy Policy, and other pertinent legal documentation provided by the Payment Gateway Provider. Astute Automotive is not responsible for any breaches or loss of information, damage, or costs related to using the Payment Gateway Provider for Service payments.

    5.3. You agree to indemnify and hold Astute Automotive harmless for any loss or damage caused by the Payment Gateway Provider when using their services for payment.

    5.4. Upon successful booking and payment confirmation of the Service Price, you will receive an automated receipt and purchase confirmation. You should retain this confirmation for your records.

    5.5. If Astute Automotive is unable to provide the Services through no fault of your own, you will receive a full refund.

  • 6. Refund Policy
  • 6.1. At its sole discretion, Astute Automotive may provide a full or partial refund if you can demonstrate that you were unable to receive the Services due to reasons beyond your control. This decision is subject to Astute Automotive' absolute discretion and is not a consumer right.

    6.2. Astute Automotive reserves the right to reschedule Services if you are unable to receive them on the agreed date, to a mutually suitable time, before considering a refund.

    6.3. You are not entitled to a refund for products, consumables, or goods affixed to your property or used during the provision of Services. Regardless of any other refund considerations, you remain responsible for the cost of any products, consumables, or goods provided by Astute Automotive, whether or not the Services have been fully rendered.

  • 7. Warranties
  • 7.1. Astute Automotive' Services are subject to guarantees that cannot be excluded under Australian Consumer Law.

    7.2. Any significant damage or defect in goods or products received during the Services, as well as any resulting foreseeable damage, is the responsibility of the manufacturer of those goods or products.

    7.3. Under Australian Consumer Law, you have the right to request a repair of goods or products if they fail to meet acceptable quality standards, and the failure is not a major one (the 'Warranty').

    7.4. In cases of a major defect in goods or products, you are entitled to a replacement or a refund.

    7.5. The Warranty applies to goods or products purchased within a reasonable time frame and used for their intended purpose.

    7.6. You must report any significant damage or defect in goods or products to Astute Automotive as soon as possible after discovery.

  • 8. Intellectual Property
  • 8.1. The Website and its original content (excluding content provided by Members or users), attributes, and functionality are and will remain the unique and sole property of Astute Automotive and its licensors. The Website is safeguarded and preserved by copyright, hallmark, and other laws of both Australia and overseas countries. Our hallmarks and trade code and attire may not be used in relation to any product or service without the prior written consent of Astute Automotive.

  • 9. Termination
  • 9.1. We reserve the right to abort your access to the Website and its Services at any time without notice for conduct that breaches these Terms or is harmful to other Members, users, or the business interests of Astute Automotive.

  • 10. Limitation of Liability
  • 10.1. You acknowledge that Astute Automotive is not responsible for any indirect or resulting loss or damage, loss of profit, revenue, or goodwill arising from the use of the Website or Purchase Services.

    10.2. To the greatest extent permitted by applicable law, Astute Roadworthy's liability for contravention of any implicit warranty or condition that cannot be excluded is restricted at its discretion to the re-supply of the Purchase Services or the Service Price paid.

  • 11. General
  • 11.1. These Terms are administered by the laws of Queensland, Australia. Any contentions arising from or related to the use of the Website or Purchase Services will be contingent on the exhaustive jurisdiction of the courts of Queensland.

    11.2. If any part of these Terms is deemed invalid or negated for any reason, the remnants of the Terms will continue in full force and effect.

    11.3. These Terms represent the entire agreement between you and Astute Automotive concerning your use of the Website and its Purchase Services.

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